FAQs
Ordering Process
Can I make changes to my order after it's been placed?
Unfortunately, once an order has been placed, we cannot make changes to it. Please review your order carefully before finalizing.
How can I track the status of my order?
You can track your order by logging into your account and navigating to the "Order History" section.
Shipping and Delivery
How long does it typically take for orders to be delivered?
Orders are typically delivered within 3-5 business days.
Do you offer international shipping?
We currently do not offer international shipping.
Returns and Exchanges
What is your return policy?
We accept returns of unused products. For more details, please visit our Returns Policy page.
How do I initiate a return or exchange?
To initiate a return or exchange, please fill out the contact form on our website with your order details
Payment and Billing
Is my payment information secure?
Yes, your payment information is secured through Shopify. For additional information, please contact Shopify Support.
How do I initiate a return or exchange?
To receive a copy of your invoice, please fill out the contact form on our website with your request.
Product Information
Can I get more details about a specific product?
For more details about a specific product, please fill out the contact form on our website.
Do you have a sizing guide available?
Yes, our sizing guide is available in the menu for your convenience.
Are the images of the products accurate representations?
Yes, the images displayed are actual representations of the products.
Privacy and Security
How do you protect my personal information?
We take your privacy seriously. All information is secured. For more details, please refer to our Privacy Policy.
Do you share customer data with third parties?
We only share data with Shopify for secure payment processing.
Contact and Support
How can I get in touch with your customer support team?
You can reach our customer support team by filling out the contact form on our website.
What are your customer support hours?
Our customer support is available 24/7 for your convenience.
Do you have a physical store location?
We operate exclusively online and do not have a physical store location.
Promotions and Discounts
Do you offer any discounts or promotions for first-time buyers?
Stay updated with our latest offers by following us on Instagram and TikTok @hoodthobes.
Can I use multiple discounts on a single order?
You can use only one discount code per order, applied to the entire basket.
Wholesale or Bulk Orders
Do you offer wholesale pricing for bulk orders?
For information on wholesale pricing, please contact us directly.
How can I inquire about placing a bulk order?
For inquiries about placing a bulk order, please get in touch with us through the contact form on our website.
What are the minimum order quantities for wholesale purchases?
Minimum order quantities for wholesale purchases vary. Please contact us for specific details.
Technical Issues
I'm experiencing issues with the website. What should I do?
If you encounter any technical issues, please report them by using the contact form on our website.